Returns & Refund Policy

1. General Return Policy

At Vyelle, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible physical product, you may request a return or exchange within 30 days of delivery.

2. Return Requirements

A returned item must meet all of the following conditions:

  • It has not been used and remains in its original condition.

  • It includes the original packaging, accessories, and all components supplied with the order.

  • You provide proof of purchase, such as an order confirmation or receipt.

  • It has not been customized beyond the standard options displayed on the product page.

Items that do not meet these requirements may not qualify for a return.

3. Requesting a Return

Please contact Vyelle before sending any item back. All return requests must receive approval by email in advance.

If your return is approved, we will send you:

  • A prepaid return shipping label.

  • Instructions for preparing and packaging the item.

  • A Return Authorization Number (RA#).

The RA# must be clearly displayed on the outside of the return package. Packages sent without prior approval will not be accepted or processed.

4. Damaged, Incomplete, or Incorrect Orders

Contact us as soon as possible if your order arrives damaged, incomplete, or different from what you ordered. This may include:

  • Damage to the product or its packaging.

  • An incorrect size, color, or design.

  • Missing parts, accessories, or included components.

After reviewing the details of the issue, we will arrange an appropriate resolution.

5. Items That Cannot Be Returned

The following products are not eligible for return:

  • Personalized or custom-made items, including products containing custom text or images.

  • Final-sale or clearance merchandise.

  • Products damaged after delivery due to misuse, mishandling, or improper care.

6. Exchanges

To exchange an item, please first follow the return procedure for the original product and then place a separate order for the replacement item.

After the original return has been approved, any eligible credit may be applied toward the replacement purchase.

7. Refund Processing

After we receive your return, it will be inspected. This inspection generally takes 3–5 business days.

Once the inspection is complete, we will notify you whether the return has been approved. If approved, the refund will be sent to your original payment method within 5–7 business days.

Your bank or payment provider may require an additional 3–10 business days before the refunded amount appears in your account.

8. Contact Information

For questions about returns, refunds, or exchanges, please contact Vyelle:

Store: Vyelle
Email: contact@vyelle.shop
Phone: +1 231 528 5185
Address: 405 N Cedar St, Kalkaska, MI 49646, USA